Cancellations/Net Acquisitions. 

RouteStar Solutions provides an efficient way of
tracking cancellations.

Net customer acquisition is the number of customers added in a given period less the number of cancelled customer resulting in the number of net customers added. Knowing your net customer acquisition helps you determine if your company is actually growing or shrinking.


Every time a stop is removed from a route, it is considered a cancellation. 

cancellation-list-overview

The cancellation list provides data on your cancellations including route, frequency, route notes and cancellation notes and is exportable as a spreadsheet.


1

Cancellation Status.

The cancellation status provides an overview of the number of cancellations within the last 30, 60, 90 and 120 day periods.

2

Revenue lost.

Track the average recurring revenue lost or the impact of revenue lost on your company. 

3

Know your top ten.

Track the the top ten reasons why your customers cancelled. If you are able to collect data as to what company your customer went with, you have the ability to track your top ten competitors. 

top-ten-cancellation-reasons

4

Stop Cancellation.

When a stop is removed from the route schedule, a prompt will appear requiring a reason for the cancellation including the cancellation date, reason for cancellation, and what company the customer might have switched to. 

This is a powerful way of staying on top of your cancellations to help determine if your company is having issues with a route or driver, not pricing competitively or any other miscellaneous reasons.

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Our Money Back Guarantee

A request for a refund must be submitted prior to the 30-day anniversary of your purchase date to your Sales Representative. Requests directed to other contact addresses or phone calls are not accepted for cancellation. Refunds within 30 days of purchase will be for the initial subscription of RouteStar Solutions and any unused training time that was purchased.

We believe that most refunds can be avoided. Please contact our customer success department, [email protected] for assistance on any technical issues you are experiencing or for any potential changes you would like to see in RouteStar Solutions.